FAQ
Frequently Asked Questions
Real talk about Palestinian identity, authentic support, and wearing your values.
Table of Contents
Supporting Palestine
I'm not Palestinian. Is it weird for me to wear this?
Not at all. Palestinian solidarity comes from all backgrounds - we've shipped to teachers in Vermont, activists in Texas, and college students across the country. When you wear Yuma, you're amplifying Palestinian voices, not appropriating them. We design these pieces to spark conversations, and those conversations matter whether you're Palestinian or not.
Think of it like wearing a band t-shirt - you don't have to be in the band to support the music. Every purchase supports Palestinian communities while spreading awareness about Palestinian identity and culture.
How do I know my money is actually helping and not just going to profit?
Fair question. We get this one a lot, especially with so many brands jumping on causes for clout. Here's the breakdown: Every single purchase sends money directly to the Palestine Children's Relief Fund (PCRF). We're not talking pennies - we're talking 20% of all profits. Plus, you're supporting a Palestinian-owned business, which means your money stays in Palestinian hands from start to finish.
What if someone asks me what my Palestinian solidarity shirt means?
Perfect - that's exactly what we want. Each design comes with a story you can share. The Arabic text, the symbols, the colors - they all mean something specific about Palestinian heritage. We include all the information in the descriptions and we are posting weekly blogs about us, yuma and Palestine. If you have any further questions you can always reach out here, to our email, our instagram or tiktok.
Most people are genuinely curious, not confrontational. And if they are confrontational? Well, that's when the conversation matters most for Palestinian awareness.
About Palestinian Ownership
Wait, are you actually Palestinian or just saying that?
We're a Palestinian brand. Founded by Yusuf who is palestinian and Marriam whos Egyptian and gre up in the diaspora. Every design is designed by Palestinians, with Palestinian heritage running through every decision we make. This isn't performative - it's personal. When we design something with Arabic text, we know what it says. When we use traditional symbols, we understand their history.
The difference shows up in details: the way we style Arabic calligraphy, which Palestinian symbols we choose, how we represent Palestinian identity with respect instead of stereotypes.
Do you work with Palestinians in Palestine or just diaspora?
Both. We collaborate with Palestinian artists, activists and makers wherever they are - whether that's in Palestine, Jordan, the US, or anywhere else Palestinians have built communities. Palestinian identity doesn't stop at borders, and neither does our network.
We're working toward more direct partnerships with artisans in Palestine as we grow, but right now we're focused on sustainable growth that actually serves Palestinian communities long-term.
How do you stay authentic when you're based in the US?
Great question. Palestinian identity isn't tied to geography - it's carried by people. We maintain authenticity by staying connected to Palestinian communities, working with Palestinian artists, and never treating Palestinian culture like a costume. And you know, being Palestinian.
We also listen. When someone from the community gives feedback about a design or approach, we take it seriously. Authenticity is an ongoing practice, not a one-time achievement.
Pricing & Payments
What payment methods do you take?
All the usual suspects: Visa, MasterCard, American Express, Apple Pay, Google Pay, and PayPal. We also offer Shop Pay installments if you want to split a purchase up - because supporting Palestinian causes shouldn't break your budget.
Your stuff seems expensive. Why?
Fair question. Fast fashion has messed up everyone's expectations about clothing costs. Here's what goes into our Palestinian solidarity pricing:
Each piece is made-to-order (no waste, no guessing on inventory). We pay fair wages to everyone involved. We use quality materials that actually last. And yes, a meaningful portion goes directly to Palestinian causes.
When you break it down per wear over a few years, plus the Palestinian community impact your purchase creates, the value equation changes completely.
Do you ever have sales on Palestinian solidarity clothing?
Sometimes, especially around Palestinian Heritage Month or other meaningful dates. But we're not trying to be Target - we'd rather maintain fair pricing year-round than inflate prices just to mark them down later.
Join our email list if you want to know about promotions first.
Shipping & Orders
How long until I get my Palestinian solidarity apparel?
1-3 days to make your piece, 3-7 days to ship. So roughly a week to a week and a half total. Each item is made when you order it - we're not Amazon, and that's intentional.
If you need something faster for a Palestinian awareness event or urgent situation, email us. We'll see what we can do, but no promises.
Do you ship Palestinian solidarity clothing outside the US?
Not regularly yet, but we're working on it. Palestine is a global issue, and we want to serve Palestinian communities and supporters everywhere. Right now, if you're international and really want something, email us - we might be able to work something out case-by-case.
Can I track my order?
Yes. You'll get a tracking number when it ships. Standard stuff. Click the link to follow your Palestinian solidarity apparel on its journey to you.
What if part of my order is missing?
Contact our customer service team immediately with your order number and details about the missing Palestinian solidarity items. We'll resolve this quickly - every customer matters to us as a Palestinian-owned business.
Quality & Care
What if my Palestinian solidarity clothing doesn't fit?
Email us within a week of getting it. We'll figure out an exchange if possible. Since everything is made-to-order, we can't do traditional returns, but we're not trying to stick you with something that doesn't work.
Check the size chart before ordering - it's pretty accurate for how our Palestinian solidarity apparel fits.
What if something arrives messed up?
We'll fix it. Send us photos and we'll get a replacement made. Quality matters to us because this isn't just clothing - it's representation of Palestinian identity. If you're going to wear Palestinian heritage, it should look good.
How do I wash this Palestinian solidarity apparel?
Like any quality clothing - cold water, gentle cycle, hang dry if you can. The Arabic text and Palestinian designs are made to last, but treat them with some care. These pieces are built to be worn for years, not just a few washes.
Impact & Values
What exactly does the PCRF do with Palestinian support donations?
The Palestine Children's Relief Fund provides medical care to Palestinian kids who can't get it locally. They fly children out for surgeries, bring medical teams into Palestine, and provide long-term care coordination. They've been doing this for over 30 years with transparent impact reporting.
We chose them because they're focused on kids (which feels most urgent) and they're completely transparent about where donation money goes. You can check out their website for detailed impact reports.
Do you support BDS?
We support Palestinian freedom and dignity. We believe in economic support for Palestinian businesses and causes. People can interpret that however makes sense to them.
Our focus is on creating positive Palestinian community impact rather than getting into political debates that distract from the work.
What about the politics of all this?
Look, Palestinian identity isn't political - it's cultural and historical. Supporting Palestinian communities, preserving Palestinian culture, and wanting Palestinian children to have medical care shouldn't be controversial.
We design clothing that celebrates Palestinian heritage and supports Palestinian communities. If that feels political to someone, that says more about them than about us.
How much money have you actually donated to Palestinian causes?
We're proud to share our impact transparently. Since launching, we've donated thousands of dollars to the Palestine Children's Relief Fund (PCRF) through Palestinian solidarity apparel sales. We publish regular impact reports showing exactly how purchases translate into humanitarian aid for Palestinian children and families.
Transparency is crucial when people trust you with their values - we post donation receipts publicly because accountability isn't optional.
Practical Stuff
Can I buy Palestinian solidarity clothing as a gift?
Absolutely. We can include a gift note and ship directly to someone else. Palestinian pride makes a meaningful gift, especially for graduates, birthdays, or anyone starting their journey supporting Palestinian causes.
Do you have gift cards?
Yes, in different amounts. Perfect when you want to give someone the choice of Palestinian solidarity apparel but still ensure their purchase supports Palestinian communities.
What if I want to buy a lot for my organization or Palestinian awareness event?
Email us. We can probably work something out for bulk orders, especially if it's for Palestinian community organizing or educational purposes. Community discounts exist for the right causes.
My order hasn't shipped yet. What's up?
Email us with your order number. Sometimes things get delayed (we're human), and we'd rather you know what's happening than wonder. Our Palestinian-owned business prioritizes communication with every customer.
I have questions about Palestinian culture or the causes you support
We love sharing knowledge about Palestinian culture and causes! Email us with questions about Palestinian heritage, the organizations we support, or Palestinian history behind our designs. As a Palestinian-owned business, we're passionate about education and authentic Palestinian representation.
Still have questions?
Email us at info@theyumaproject.com. We actually read and respond to emails because this is a real business run by real people who care about getting Palestinian representation right.
We're not trying to be corporate or perfect. We're trying to be authentic and helpful while creating something meaningful for Palestinian communities and supporters.
If you're still on the fence about ordering, that's totally fine. Follow us on Instagram for a while, see how we show up consistently, and order when it feels right for you.
The goal isn't just to sell you clothes. It's to build a community of people who give a damn about Palestinian identity and freedom. The Palestinian solidarity apparel is just how we start the conversation.